FAQs

TICKETS

How do I buy tickets?

You can purchase tickets to any of the performances at The Art House via The Art House website – thearthousewyong.com.au, by phoning the box office on 02 4335 1485 or visiting us in person at the theatre at 19-21 Margaret Street, Wyong.

When can I buy tickets?

The box office is open 10am to 5.30pm Monday to Friday for phone or in-person sales. Tickets can be purchased on The Art House website at any time. From October 1 2018, the new box office hours will be 10-5 Monday-Saturday.

Can I choose my seats on the website?

Yes. Make sure you click on ‘Choose Seats’ to select your seats from the seating map. If you are ordering your tickets on a phone or tablet then scroll down to the bottom of the page and select to go to the ‘Full Site’ to be able to choose your seats. A seating map is available here.

I’m buying a general admission ticket, what does general admission mean?

A general admission ticket is a ticket to a show with an unreserved seat. Please find your seat after entering the theatre or studio.

What does Concession price mean?

A concession ticket price is for patrons holding an Australian Government issued pension card. The pension card will need to be sighted before tickets can be issued. Not all performances will offer concession prices.

Only a very few shows offer a Seniors (Over 60) ticket price. Please check when booking whether the show you want to see offers a Seniors price.

What does a family ticket consist of?

A family ticket can either be 2 Adults and 2 children or 1 Adult and 3 children, and is 4 tickets in total unless otherwise specified.

Do you accept group bookings?

Group bookings are available on most performances. For details on our group bookings policy please click here or contact the Box Office.

Can I bring a school group?

Both Primary and Secondary schools are catered for at The Art House. Please see the Schools page for more information.

Do you accept the Companion Card?

Yes. For patrons who require the assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. The Companion Card will need to be sighted before tickets can be issued.

For more information on accessibility please click here

I can no longer attend the performance. Can I have a refund?

 All ticket purchases are non-refundable. The Art House operates under the Live Performance Australia (LPA) Ticketing Code of Practice.

 

YOUR VISIT - TICKETS

Do I need to print my ticket or can I show them on my mobile device?

Our ushers can scan your tickets directly from your mobile device.

What if I forget my ticket?

If you forget your ticket at home then we can always print your ticket at the box office. You will need to show identification to be able to collect your ticket.

Can children attend a performance?

Yes! Children of all ages are welcome and we encourage you to bring children to a performance, and also check out the program for shows specifically for young people. Children up to the age of two years are free of charge if seated on the lap of an adult. Children two years and over must have a ticket purchased for them. In most instances a child’s tickets is up to the age of 11 years unless otherwise specified. Patrons aged 12 years and over will require a student ticket (if available) or an adult ticket.

We understand that attending a show with small children can be a stressful experience. If your child becomes unsettled or needs to leave the performance, our ushers will be able to help you out of the auditorium and let you back in at a suitable time.

If you have any queries about the suitability of a show for children, please check with The Art House staff.

YOUR VISIT

 Where can I park?

Parking is available free of charge in various spots across the Wyong town centre and close to The Art House. Please click here for a parking map of Wyong. The Art House is adjacent to a residential area, so please be respectful when parking. Accessible parking is also available in the laneway running alongside The Art House. 

When is The Art House café open?

The café is open from 10am to 5pm weekdays. The café serves a selection of light meals, cakes and snacks. From October 1 2018, the café will also be open from 10 – 5pm on Saturdays. Find out more about The Art House café here.

Is there café food available before the performance?

Selected cakes and snacks are available prior to the show and during the interval.

Can I purchase a drink?

A range of alcoholic and non-alcoholic beverages are available for sale at the bar inside the venue, plus a selection of snacks. The bar will be open one hour prior to each performance and during interval.

Can I eat and drink in the theatre?

Patrons are permitted to take their drink and food purchased from the bar into the theatre for most performances. Drinks are required to be transferred to paper cups provided before entering the theatre. Hot drinks are not permitted in the theatre.

When do the theatre doors open?

The front doors to The Art House foyer open one hour prior to each performance. The theatre doors open approximately 20 minutes prior to the start of each performance.

Can I take photos or make recordings during a performance?

No, due to copyright restrictions, it is not permitted to take any photos or make any recordings of productions.

Weekday matinees

Please note that school day matinee performances are often attended by school groups.

Can you suggest any restaurants close to The Art House?

The are a number of restaurants close to the Art House that cater to theatre-goers. Please click here for more information on local restaurants

Running late?

Patrons arriving at the theatre after the performance has commenced may only be admitted to the theatre at the discretion of management, and at a convenient break in the program.

How long will the performance be?

Performances vary in length and on average can run from one to two hours. Where available, information about the duration of the performance and interval times is included on the individual performance information on The Art House website.

What should I wear?

There are no dress requirements and we suggest you dress in something you feel comfortable wearing, sitting in a public theatre. As a guide to suitable attire, most patrons choose to wear smart casual clothing.

Help! I have never been to the theatre

Welcome for your first theatre experience! There are no real rules, but some tips for you to enjoy your first visit include not talking loudly or using your mobile phone during the performance. One thing you can do loudly is applaud the performance and performers love this. If you are not sure when to applaud, just follow what others are doing. Talk to our friendly front of house staff if you have any questions and most of all - enjoy!

 

ACCESS

Is your theatre wheelchair accessible?

All major areas of The Art House feature wheelchair accessibility and The Art House is accessible from street level. If you wish to make a booking for an accessible seat please contact the box office who will assist you.

For more information on accessibility please click here

Do you accept the Companion Card?

Yes. For patrons who require the assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. The Companion Card will need to be sighted before tickets can be issued.

For more information on accessibility please click here

Are service dogs allowed?

Yes, we are fully service-dog friendly. Service dogs are welcome anywhere in the building and theatre. Patrons are not required to inform the theatre they are attending with a service-dog.

For more information on accessibility please click here

What if I wear a hearing aid?

Patrons using hearing aids may access the hearing induction loop available in the auditorium. In order to utilise the loop please switch your hearing aid to the "T" position.

For further information email info@thearthousewyong.com.au

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information, visit relayservice.gov.au.

For more information on accessibility please click here

I can no longer attend. Can I have a refund or exchange my ticket?

The Art House works within the Live Performance Australia (LPA) Code of Practice for the Ticketing of Live Entertainment Events in Australia. Tickets are not refundable and cannot be exchanged except as set out in the LPA Code of Practice for Event Ticketing in Australia.

STAYING IN THE LOOP

How do I find out what is coming up at The Art House?

Stay up to date with all our events by visiting our What’s On page. You can sign up to our e-newsletter online or through our box office. We are also active on social media! Follow us on Instagram or Like us on Facebook. We run competitions, do giveaways, announce pre-sales and much more through our Facebook page.

How do I become an Art House member?

For $65 a year, members get a whole heap of benefits, including discounts on most of The Art House Presents shows. Click here for more information on becoming a member

Do you sell gift vouchers?

Yes, we do sell gift vouchers! Contact the Box Office on 02 4335 1485 to purchase one today.

 

PRIVACY

What is your privacy policy?

Our privacy policy is available here