FAQs

You can purchase tickets to any of the performances at The Art House via The Art House website – thearthousewyong.com.au, by phoning the box office on 02 4335 1485 or visiting us in person at the theatre at 19-21 Margaret Street, Wyong. The Art House will never sell tickets via a third party ticketing agency such as Viagogo. Always purchase tickets to our performances from The Art House directly via our website, phone, or visiting us in person. For more tips on buying tickets safely and securely click here.

The box office is open 10am to 4pm Monday to Friday for phone or in-person sales. Tickets can be purchased on The Art House website at any time. The Box Office is also open one hour prior to all performances.

Yes. Make sure you click on 'Choose Seats' to select your seats from the seating map. A seating map is available here.

A general admission ticket is a ticket to a show with an unreserved seat. Please choose your seat after entering the theatre or studio.

A Concession ticket price is for patrons holding an Australian Government issued Pension Card. The Pension Card will need to be sighted before tickets can be issued. Not all performances will offer concession prices so please check ticket prices when booking. All available prices are listed on each individual show's event page on our website. The Seniors card does not qualify as a Concession priced ticket. 

A family ticket can either be 2 Adults and 2 children or 1 Adult and 3 children, and is 4 tickets in total unless otherwise specified. Children up to the age of two years are free of charge if seated on the lap of an adult. Children two years and over must have a ticket purchased for them.

Group bookings are available on most performances. To make a reservation for 15 people or more, we will reserve your tickets until final payment is due 4 weeks prior to the show (subject to our T's and C's). Payment will not be deferred for group bookings made within 4 weeks of the show time. For full details on our group bookings policy please contact the Box Office. Please note that not all performances offer a Group price, so please check ticket prices when booking.

Both Primary and Secondary schools are catered for at The Art House. Please see the Schools page for more information.

Yes. For patrons who require the assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. The Companion Card will need to be sighted before tickets can be issued.

For more information on accessibility please click here

Our Refund/Exchange Policy is as follows:

All ticket purchases are non-refundable. The Art House reserves the right to issue gift voucher requests, but these will not be issued for travel plans, change of mind, medical appointments/surgeries, or double bookings.

The Art House takes guidance from the Live Performance Australia (LPA) Ticketing Code of Practice.

In the event of a performance being cancelled or rescheduled, the ticket buyer will be entitled to exchange their tickets to the new date, convert their ticket price into a gift voucher valid for 3 years, or obtain a full refund when contacted by our Box Office staff at the time of cancellation.

Download our Refund/Exchange Policy (PDF)

Our ushers can view your tickets directly from your mobile device. We encourage all patrons to adopt paperless ticketing so please do not print your email tickets.

If you forget your ticket at home then we can always reprint it at the box office on arrival. You will need to show identification to be able to collect your ticket.

Yes! Children of all ages are welcome and we encourage you to bring children to a performance, and also check out the program for shows specifically for young people. Children up to the age of 2 years are free of charge if seated on the lap of an adult. Children 2 years and over must have a ticket purchased for them. In most instances a child's tickets is up to the age of 11 years unless otherwise specified. Patrons aged 12 years and over will require a student ticket (if available) or an adult ticket.

Patrons under 16 are encouraged to be accompanied by an adult whilst at the theatre.

We understand that attending a show with small children can be a stressful experience. If your child becomes unsettled or needs to leave the performance, our ushers will be able to help you out of the auditorium and let you back in at a suitable time.

If you have any queries about the suitability of a show for children, please check with The Art House staff.