How do I provide feedback or complaints?

Community members may provide feedback and complaints to The Art House in writing via the Box Office Feedback Form, via email to [email protected] or [email protected], or via the website http://www.thearthousewyong.com.au/about-us/contact-us

Acknowledgement of written complaints/feedback is to be sent within 10 business days. The Art House aims to resolve complaints at the first point of contact however, depending on the complexity of the matter, further investigation may be required, upon which the complainant will be advised of when they can expect a resolution. The Marketing Manager oversees that complaints and feedback are responded to, and are forwarded to the Executive Director when related to an organisational complaint or are of particular concern. The Art House aims to resolve complaints within 20 working days where possible.

All personal details collected by The Art House in relation to the complaint will be kept confidential as per the applicable privacy laws, and will only be used for the purposes of investigating the complaint.

The Art House will try to resolve anonymous complaints however it may be difficult to effectively resolve the issue and enforce legislation without the ability to collect evidence or witness information, and therefore thoroughly investigate.