Yes, we are fully service-dog friendly. Service dogs are welcome anywhere in the building and theatre. Patrons are not required to inform the theatre they are attending with a service-dog.
For more information on accessibility please click here
Access
Please visit our Accessibility Page for more info!
Do you accept the Companion Card?
Yes. For patrons who require the assistance of a companion or carer, a ticket for the companion is issued at no cost to the Companion Card holder. If you have a Companion Card please let our Box Office staff know when booking tickets so that a second ticket can be arranged. The Companion Card will need to be sighted before tickets can be issued.
For more information on accessibility please click here
Is your theatre wheelchair accessible?
All major areas of The Art House feature wheelchair accessibility and The Art House is accessible from street level. If you wish to make a booking for an accessible seat please contact the box office who will assist you.
For more information on accessibility please click here
What if I wear a hearing aid?
Patrons using hearing aids may access the hearing induction loop available in the auditorium. In order to utilise the loop please switch your hearing aid to the "T" position.
For further information email [email protected]
If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service. For more information, visit relayservice.gov.au.
For more information on accessibility please click here
I can no longer attend. Can I have a refund or exchange my ticket?
All ticket purchases are non-refundable. The Art House reserves the right to issue gift voucher requests, but these will not be issued for travel plans, change of mind, medical appointments/surgeries, or double bookings.
The Art House takes guidance from the Live Performance Australia (LPA) Ticketing Code of Practice.
In the event of a performance being cancelled or rescheduled, the ticket buyer will be entitled to exchange their tickets to the new date, convert their ticket price into a gift voucher valid for 3 years, or obtain a full refund when contacted by our Box Office staff at the time of cancellation.
